Terms, licence, privacy & refunds

Terms of service

These terms cover the BIMMER Cloud service at bimmer.lighting — the converter, your account and the hosted product library. The Founding Edition desktop licence is a separate product with its own terms: see the desktop licence below. Buying one does not include the other. BIMMER is sold to businesses; by opening an account you confirm you are doing so for a business and that you may accept these terms on its behalf.

The service

BIMMER converts luminaire geometry (ACIS .sat) and photometry (IES LM-63) into Revit lighting-fixture families (.rfa), using Autodesk's cloud Revit engine, and verifies every delivered file through automated validation gates. Cloud conversions run on BIMMER's own Autodesk account — there is nothing for you to connect or set up.

The gates catch a great deal, but they are checks, not a substitute for your own review: you remain responsible for confirming that a delivered family is correct and suitable for what you use it for.

Your account

• You need an account to convert on the website. Use a real email address you control, keep your sign-in details to yourself, and tell us promptly if you think someone else has them.
• Your email address must be confirmed before the free trial becomes active.
• An account belongs to one person. Colleagues get their own sign-ins, as seats on your workspace — sharing a single login is not permitted.
• You can delete your account, and everything in it, from your account page at any time.

Free trial

2 Lite + 2 Pro conversions, free, no card. The allowance is counted per account, per email address, per network and per browser, so a second account — or the same address again after deleting the first — does not restart it. Up to 3 addresses on the same company email domain may each take a trial, which is enough for a team to evaluate BIMMER properly; after that, choose a plan. Trial conversions have no cash value and cannot be transferred, and deliberately working around these limits is a breach of the acceptable-use rules below.

Plans and credits

• 1 credit = 1 conversion. One credit covers the whole job, including any retries inside it.
• Lite and Pro credits are separate pools. A Lite credit cannot pay for a Pro conversion, or the other way round.
• Each plan grants a monthly credit allowance for its edition — the figure shown for your tier on the pricing page.
• Unused allowance rolls over while the plan is active, up to a total of 3× your monthly allowance. Anything above that cap is dropped at renewal.
• Credits are spent oldest first, in this order: this period's allowance, then rollover, then credit packs, then pay-as-you-go.
• A failed conversion never uses up a credit — on the free trial or on any paid plan. The credit is returned automatically. Re-converting an identical file with identical settings is served from cache and costs nothing.
• Credits have no cash value, cannot be exchanged for money, and cannot be moved between workspaces.

Every plan includes the converter and the hosted product library — with edit & re-issue, so you can correct identity data or swap the IES and regenerate the next version — and library storage from 500 MB to 8 GB depending on tier (doubled on annual plans).

Credit packs and pay-as-you-go

• Credit packs and pay-as-you-go top-ups can only be bought and spent by a workspace with an active paid plan. They top up a busy month; they are not a way to use BIMMER without a plan.
• Pack and pay-as-you-go credits expire 12 months after purchase. Anything unused at that point is lost.
• They are non-refundable once bought, except for any part unused because of a fault on our side — see the refund policy.

If you cancel — what happens to your credits

You can cancel at any time, in one click in the billing portal. Your plan runs to the end of the period you have already paid for, and you keep converting until then. When the subscription actually ends:

• Subscription and rollover credits are forfeited. Whatever is left of your monthly allowances, including everything you had rolled over, goes to zero. Re-subscribing later does not bring them back.
• Credit pack and pay-as-you-go credits are frozen, not deleted. You cannot spend them while there is no active plan, and their 12-month expiry clock keeps running while they are frozen. Take out a paid plan again before they expire and they become spendable again, exactly as they were. If they expire while frozen, they are gone.
• Your library is not deleted. You keep sign-in access to browse and download everything already in it; only new conversions stop. See the privacy policy for how long we keep files.

Put plainly: buying a large credit pack and then cancelling means paying for credits you cannot use until you subscribe again. If you are thinking of cancelling, spend your pack credits first.

Monthly and annual billing

• Monthly plans renew automatically each month until cancelled. Cancel any time; the plan and its credits run to the end of the month you have paid for.
• Annual plans are billed 12 months upfront at the discounted rate, and renew annually. Cancelling an annual plan stops the next renewal — it does not end the current year and does not trigger a partial refund. Your plan and its credits run to the end of the year you have paid for. The only refund on an annual plan is the 14-day one in the refund policy.
• An annual plan buys twelve months at a discount, not a year's credits on day one: the credit allowance is granted monthly, exactly as on a monthly plan, and unused instalments stay available to the end of the year you have paid for.
• Annual plans include double the library storage of the same tier billed monthly.

Changing plan

• Upgrades take effect immediately — Stripe invoices the prorated difference and the larger allowance applies from that moment.
• Downgrades take effect at your next renewal, and your rollover balance is then capped at 3× the new, smaller allowance.
• Switching between Lite and Pro is a plan change on the same rules. Credit pools do not convert: Lite credits stay Lite credits.

Team seats and your workspace

• A plan is licensed to one company workspace: one pooled credit balance, one storage quota, and a number of seats — Starter 2, Growth 5, Scale 10. Extra seats are £39 per seat per month, added to the same subscription.
• Seats never multiply the allowance: five seats share one pool of credits. Any seat can spend credits; the workspace owner manages billing and invites or deactivates members from Account → Team.
• Each person's product library is their own. Teammates share credits and the plan, not each other's files.
• Seats are for people employed by your company, and for contractors working on your behalf and under your control. Sharing seats outside that — with another company, or with your customers — is not permitted.

Prices, VAT and payment

• All prices are in pounds sterling and exclude VAT. Any VAT or sales tax is calculated and shown on the secure Stripe payment page from your billing country; for validated UK and EU business VAT numbers entered at checkout the reverse charge applies and no VAT is added. A VAT invoice is emailed automatically.
• Payments are processed by Stripe. Card details go directly to Stripe — we never see them.
• Whether your card is kept. On a paid plan, the card you use at checkout is stored by Stripe against that subscription — a plan that renews has to be able to charge you when you are not there, and that is what you agree to when you subscribe. It is used for renewals and for the immediate prorated difference when you move up a tier (which is why moving up shows no second payment page; the amount is always shown in full before you confirm it). It is not used for anything else. One-off purchases — credit packs, pay-as-you-go top-ups and the Founding Edition desktop licence — store nothing: the payment is taken and no card is retained. You can remove the stored card at any time by cancelling the plan in Manage billing, and deleting your account cancels the plan and detaches the card as part of the erasure.
• If a payment fails, Stripe retries it and we email you. The plan is marked past due, and if the payment is not resolved it cancels, with the effects set out above.
• We may change prices. A change applies from your next renewal, never to a period you have already paid for, and we will email you before it takes effect.

Your files and your families

You keep all rights to your files and the families produced from them. We claim no ownership of your geometry, your photometry or the .rfa we deliver, we never share them, and we do not use them to train anything. You grant us only the permission we need to do the job you asked for: to process your files, to have Autodesk's cloud Revit engine convert them, and — when you are signed in — to store the original SAT and IES and the delivered family in your private library until you delete them. You confirm you are entitled to convert the geometry and photometry you upload. How we handle files is set out in the privacy policy.

Acceptable use

• Convert only files you own or are licensed to convert.
• A plan is a per-company licence. Do not share sign-ins outside your company.
• No resale. You may not resell conversions or credits, run BIMMER as a conversion bureau for other companies, or offer BIMMER's output as a competing conversion service. Producing families for your own products and your own projects — including families you hand to your customers — is exactly what BIMMER is for.
• Do not try to work around credit metering, seat limits or the trial allowance: no scripting the site, no creating accounts to farm trials, no sharing licence keys.
• Conversions run on metered cloud infrastructure, so automated bulk abuse may be throttled or blocked.
• Do not upload anything unlawful, or anything that puts the service or other customers at risk.

Availability and support

We aim to keep BIMMER fast and available, but it is a cloud service that depends on Autodesk Platform Services, and we do not commit to an uptime figure on these plans — an SLA applies only where we have agreed one with you in writing (Enterprise). We may take the service down for maintenance, and will avoid UK working hours where we can.

Support is by email to admin@bimmer.lighting, and a human answers. We aim to reply within one business day, Monday to Friday, UK hours. Founding Edition members are answered first.

No warranty, and the limit of our liability

The service is provided "as is". We do not warrant that every file will convert, that output will meet a particular requirement, or that the service will be uninterrupted or error-free. Terms and warranties not written here are excluded as far as the law allows.

We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data. Orienjo Ltd's total liability to you, for everything, is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot lawfully be limited — including death or personal injury caused by negligence, or fraud.

Suspension and termination

We may suspend or close an account that breaches these terms, does not pay, or puts the service or other customers at risk. We will tell you why, and where it is fixable we will say what to fix. You may cancel, or delete your account, at any time — cancellation has the credit effects set out above.

Changes to these terms

We may update these terms. Material changes are announced by email to account holders before they take effect, and the "last updated" date at the top of this page changes with them. If you do not accept a material change, cancel before it takes effect.

The earlier Annual and Lifetime plans are retired and can no longer be bought. If you still hold one, it continues on the terms that applied when you bought it.

Governing law

These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

BIMMER Desktop — Founding Edition licence

These terms cover the Founding Edition: the one-time, perpetual Windows licence for BIMMER Desktop. They sit alongside the terms of service above; where the two differ, this section is the one that applies to the desktop app.

What the licence is

• Perpetual and one-time. You pay once. The licence has no end date, nothing renews, and there is no credit system in the desktop app — conversions are unlimited.
• Licensed to a company, not to a person. The licence belongs to the company named at checkout, and that name is cryptographically embedded in your signed key. Anyone employed by that company may use it, within the machine limit below.
• Non-exclusive and non-transferable. You may not sell, sublicense, rent, lend or assign the licence to another company, and you may not use it to run conversions as a service for others. If your company is renamed or restructured, email us and we will re-issue the key to the new legal entity — the licence follows the business.
• Edition. Founding Lite produces the merged-geometry family; Founding Pro adds part-separated output and includes Lite mode. Upgrading Lite → Pro costs only the difference and does not issue a new key — your existing key becomes a Pro key, and an upgrade never uses one of the 20 company seats.

Activation, and the five-machine limit

• BIMMER Desktop is unlocked by a signed licence key issued to your company. Treat it as confidential — the key is the licence.
• The key may be active on five machines at a time. Reinstalling on the same machine reuses that machine's slot rather than taking a new one.
• Deactivating frees the slot immediately — from inside the app, or from your permanent Founding Edition page when the machine is lost, broken or already gone. You can move the licence between machines as often as you need.
• Each activated machine re-checks the licence with our server roughly every 30 days, in the background. If it cannot reach us it keeps converting for a further 14 days offline, then asks to be reconnected once. This check is what allows a leaked key to be switched off.
• What that check contains: your key, the app version, and a one-way hash of the machine (its Windows machine ID and computer name, hashed together — we never receive either). Apart from checking whether a newer version exists, that is everything the app sends us: no files, no file names, no account, no sign-in.

Your Autodesk account, and your files

The desktop edition runs on your own Autodesk account. You create the Autodesk Platform Services app yourself (onboarding walks you through it), and Autodesk bills you directly for anything your conversions consume beyond the free allowance included with your Autodesk account. We do not resell, meter, subsidise or see that usage, and the Autodesk terms you accept are between you and Autodesk.

Your files never reach BIMMER. There is no upload to us, no library, no cache and no account on our side for the desktop edition. Your geometry and photometry do go to Autodesk's Design Automation service — that is where the Revit engine runs — under your own Autodesk account.

What "lifetime updates" means

• Every update we publish for BIMMER Desktop, at no extra cost, for as long as we publish it — fixes, improvements and new features, delivered through your Founding Edition page and announced by email. No maintenance fee, no version you have to buy again.
• It includes support for newer Revit releases as BIMMER moves its own target engine. Families are currently produced on the Revit 2025 engine, which opens in Revit 2025 and every later release.
• It is not a promise that a particular future Revit version will be supported by a particular date, and it does not include the cloud product — the hosted library, edit & re-issue, team seats and cloud credits belong to a BIMMER Cloud subscription, not to this licence.
• If we ever discontinue BIMMER Desktop or shut down the activation server, we will publish a final build that runs without the online check, so a perpetual licence never depends on us still being here.

What you get on top of the software

A Founding Edition purchase includes a 1:1 onboarding session (we set your Autodesk connection up with you, on your own product files) and 12 months of priority support by email, counted from the date of purchase — founding members are answered ahead of the queue, same business day where we can. After 12 months the licence, the updates and your Founding Edition page continue unchanged, and support carries on through the same mailbox on the standard one-business-day aim. Founding members also get a 20% discount on any BIMMER Cloud plan added later, for as long as that plan is held — email us from your registered address to have it applied. Both benefits are claimed from your Founding Edition page, which also records when your support term started.

Refunds

The Founding Edition carries a conditional 14-day money-back guarantee: refundable within 14 days of purchase only while your signed key has not yet been issued. Once you hold a working key the purchase is non-refundable — a signed perpetual key cannot be handed back. A refund revokes the key and frees the company seat. Full wording in the refund policy below.

When a licence can be revoked

We may revoke a key — which stops conversions on machines already activated with it — if:

• the purchase is refunded, charged back or otherwise reversed;
• the key is shared, published or used outside the licensed company;
• the software or its licence check is modified, cracked or circumvented; or
• the licence is used to resell conversions or to offer BIMMER's output as a competing conversion service.

We will say why, by email to your registered address. Everything you have already produced — the families themselves — stays yours.

What you may not do

• Do not redistribute the key or the installer. Your Founding Edition page is private, and the downloads behind it are for your company only.
• Do not decompile, disassemble or reverse engineer the software, or attempt to defeat the licence check — except where law expressly permits it despite this restriction (for example, decompilation for interoperability under UK copyright law).
• You keep all rights to your own files and to the families BIMMER produces from them. You confirm you are entitled to convert the geometry and photometry you feed it.

The 20-company cap

The Founding Edition is capped at 20 companies, ever. That is a commercial commitment by Orienjo Ltd — we enforce it in our own checkout and we will not sell a 21st — and not a technical limit inside the software. It does not change how your licence works.

Liability and governing law

BIMMER Desktop is provided "as is". Orienjo Ltd's total liability in connection with the Founding Edition is limited to the amount you paid for the licence. Nothing here limits liability that cannot lawfully be limited. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Privacy policy

What we store

• Account data: email, name, password hash (never the password), your workspace and team membership, plan, credit balance and trial state — kept while your account exists.
• Your files, when you convert on the website: every conversion you run while signed in is saved to your own product library — the SAT and IES you uploaded, and the .rfa we delivered. Those files are kept until you delete them or delete your account: we don't clear them on a schedule, and we never share them. They sit in a private Amazon S3 bucket in the EU (Ireland) and can be downloaded only through your signed-in account. A library belongs to the person who converted, not to the workspace — teammates on your plan share credits, not libraries. See Security & data for detail.
• Working copies of a job: while a conversion runs, your files also exist as short-lived working copies — in a temporary folder on our server, and in Autodesk's staging storage so their Revit engine can read them. Neither is a record we keep: the server copy lives in temporary storage that is never backed up and is discarded whenever the server is restarted or redeployed, and the Autodesk staging bucket is created under Autodesk's transient policy, which purges objects automatically. A conversion that fails, or one your library can't take (storage full, library switched off), leaves nothing behind.
• Files on the desktop Founding Edition: none — we never receive them. The desktop app converts through your own Autodesk account, so your geometry and photometry go from your machine to Autodesk and never reach BIMMER at all. What we do hold for a desktop licence is the licence record itself: company name, contact email, edition and seat number, the app version, and a one-way hash of each machine the key is activated on so the five-machine limit can be enforced.
• IP address: used for trial accounting and abuse prevention (legitimate interest). We keep a trial counter against the address — not a browsing history — and delete it after 12 months.
• Device characteristics: during free-trial conversions, a one-way hash of non-identifying browser characteristics (screen size, timezone, fonts rendering) is used solely for fair-use accounting and fraud prevention (legitimate interest). It is not used for advertising or cross-site tracking, it identifies a browser rather than a person, and it is deleted after 12 months like the address counter.
• A trial counter against your email address: when you use a free-trial conversion we keep a count against a one-way hash of your address — the domain in the clear (so we can apply the three-accounts-per-company limit), the rest hashed. We keep this even if you delete your account, and that is deliberate: without it, deleting and re-registering would be a way to take the free trial over and over, which the customers who pay would be subsidising. It is a number, not a record of what you did, we never use it to contact you, and it is deleted after 12 months like the others (legitimate interest).

How long we keep your files

• You delete a library item — the record goes at once and the stored files are deleted from S3. Bytes shared with another item you still hold (the same SAT used for two variants, say) survive until that last item goes too.
• Your plan ends, or you cancel — your library is not deleted. You keep sign-in access to browse and download everything already in it; only new conversions stop. Credits behave differently — see the terms.
• You delete your account — we wipe it. Every library entry and its stored SAT, IES and .rfa; your folders; your workspace; any remaining credits; team memberships; sessions; the trial counter held against your account; and the account record itself. Your plan is cancelled and your stored card is detached first — an erasure that left you being charged would not be one, so if we cannot reach Stripe we stop and tell you rather than delete anything. Three counters deliberately survive, and it is fair that you know: the ones held against a network address and a browser are shared with everyone else who uses them, and the hashed email counter stays so that deleting an account is not a way to restart the free trial. None of them can be read back into an address, none is used to contact you, and all three age out on the 12-month rule above. It cannot be undone. Two things are deliberately unaffected: invoices stay in Stripe, because we're required to keep records of sale, and a Founding Edition desktop licence is untouched — it lives on its own permanent page, not on a BIMMER account.

Processors we use

These companies process data on our instructions, under a contract that binds them to the same duties we owe you.

• Autodesk Platform Services — runs the Revit engine that performs your conversion. Your SAT and IES are staged in Autodesk's transient object storage and processed by Autodesk's Design Automation service in the United States. On the desktop edition this runs on your own Autodesk account instead of ours.
• Amazon Web Services (S3) — the private bucket holding your product library, and our desktop installers. Region eu-west-1 (Ireland).
• Heroku (Salesforce) — hosting and the Postgres database that holds accounts, library metadata and the credit ledger. EU region.
• Resend — delivers the account email below. EU region.
• Cloudflare — DNS for bimmer.lighting. Your traffic goes straight to our server, so Cloudflare never sees your files.

Independent controllers we work with

These two decide for themselves how they use what they hold, under their own privacy policies — they are not acting on our instructions, and we cannot instruct them to delete what they keep for their own legal duties. We list them so the picture is complete.

• Stripe — payments. Card details go directly to Stripe; we never see them. Stripe also processes your payment data for its own fraud, anti-money-laundering and record-keeping obligations, which makes it a controller in its own right, not our processor.
• Google — only if you choose "Sign in with Google", and only to confirm who you are. Google decides what it does with your Google account; we receive an assertion of identity.

Sending data outside the UK

One leg of the service leaves the UK and EEA: Autodesk's Design Automation service runs in the United States, so your SAT and IES are transferred there for the minutes a conversion takes. Everything else — your library, the database, our email — stays in the UK or the EEA.

That transfer is covered by the data-protection terms in our agreement with Autodesk and the Article 46 safeguard provided under them — either the UK Extension to the EU–US Data Privacy Framework, where the receiving Autodesk entity is certified for it, or the EU Standard Contractual Clauses with the ICO's UK International Data Transfer Addendum. Which of the two applies depends on Autodesk's current certification, so we would rather confirm it in writing than print a claim here that quietly goes stale: email admin@bimmer.lighting and we will tell you which is in force and send you a copy.

Two smaller points, because a vendor questionnaire will reach them anyway. Stripe, Google and Cloudflare are global companies and process across the UK, the EEA and the United States under their own terms — none of them receives your files. And while your library and database sit in the EU, AWS and Heroku have US parent companies whose staff may access systems for support under those companies' own safeguards. The full picture, sub-processor by sub-processor, is in Annex B of the Data Processing Agreement.

If your files must not leave your own perimeter at all, the desktop Founding Edition is the answer — it converts on your own Autodesk account under your own agreement with Autodesk, and nothing reaches us.

We give account holders notice by email before adding or changing a processor that handles your files — see Security & data.

Email

We send account email only: welcome, email confirmation, password events and purchase confirmations. No marketing without your explicit opt-in.

Your rights

Orienjo Ltd is the data controller for this site and is registered with the Information Commissioner's Office, registration number ZB532168 — you can check the entry on the ICO register of fee payers. We have not appointed a data protection officer; requests are handled by the founder.

Ask admin@bimmer.lighting for a copy of your data, a correction, or deletion at any time, and we'll answer within one month, as UK GDPR requires. You don't have to ask us for deletion: Account → Delete account does it yourself, immediately and permanently. If you think we've handled your data badly you can complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies

BIMMER sets essential cookies only: bimmer_session (keeps you signed in, 30 days) and a short-lived state cookie during Google sign-in. No analytics, no advertising, no cross-site tracking. Because these are strictly necessary, no consent banner gate is required — we tell you anyway.

Security & data

Written for the vendor questionnaire you're about to send us. If it doesn't cover what you need, email admin@bimmer.lighting and ask — a human answers.

Where your files live

• At rest: your product library — the SAT and IES you uploaded and the .rfa we delivered — is stored in a private Amazon S3 bucket in eu-west-1 (Ireland). The bucket allows no public or anonymous access. The metadata around it (names, folders, sizes, validation results) is in our Heroku Postgres database, EU region.
• In transit: everything to and from bimmer.lighting runs over HTTPS/TLS, and so does every hop we make onward to AWS, Autodesk, Stripe and our mail provider.
• While converting: your SAT and IES are staged with Autodesk and processed by Autodesk's Design Automation service in the United States — a transfer outside the UK and EEA, covered by the Article 46 safeguard in our Autodesk agreement — the UK Extension to the EU–US Data Privacy Framework or the Standard Contractual Clauses with the UK Addendum, depending on Autodesk's current certification (detail here, and we will confirm which in writing on request). The staging bucket uses Autodesk's transient policy, so Autodesk purges those copies automatically; the finished family comes back to us and into your library in Ireland.
• On the desktop Founding Edition: nothing comes to us at all. The app runs on your machine against your own Autodesk account, so your files reach Autodesk under your own agreement with Autodesk and never touch BIMMER's servers. If your files must never leave your own vendor perimeter, the desktop edition is the answer.

Encryption

Library objects are encrypted at rest by S3's server-side encryption (AES-256). Passwords are stored as salted scrypt hashes — we cannot read them, and no reset ever reveals one. Card details never reach us at all; Stripe holds them.

Who can reach your files

• Every library route checks your session and that the file is yours. Downloads are served as pre-signed links to one specific object that expire after five minutes.
• The session cookie is httpOnly, SameSite=Lax and Secure; sessions are held server-side and can be revoked.
• The credentials our server holds for the bucket are scoped to putting, getting and deleting objects in that one bucket — nothing else in the AWS account.
• Repeated failed sign-ins are rate-limited, and conversions are throttled against bulk abuse.

Retention and deletion

In short: library files stay until you remove them, cancelling a plan does not delete them, and deleting your account erases them along with everything else we hold. The full rules are in the privacy policy. Deletion is self-service — you don't have to raise a ticket to get your data out or off our systems.

Sub-processors

The current list — who they are, what they hold and where — is in the privacy policy. We will email account holders before adding or replacing any sub-processor that handles customer files, so you have time to raise an objection or cancel. Sub-processors that never see your files (DNS, for example) are listed for completeness rather than because they process anything.

If something goes wrong

If there is a security breach affecting your data we will tell affected account holders by email without undue delay, and in any event within 72 hours of becoming aware of it — what happened, which data was involved, what we have done, what we are still doing, and what you should do — and notify the regulator where the law requires it. We would rather send you an early, incomplete notice than a late, tidy one, so expect a first message that says "we are still working out the scope".

Reporting a vulnerability

Found a hole? Email admin@bimmer.lighting with the detail and how to reproduce it. Report it privately and give us a reasonable chance to fix it, and we will not pursue you for the research. There is no bug bounty.

Data Processing Agreement

Published, not "on request": read it at bimmer.lighting/legal/dpa. It applies automatically to every BIMMER Cloud customer, so there is nothing you need to sign to be covered — but if your procurement process needs a countersigned copy, email admin@bimmer.lighting with your company details and we will send one back signed. We are equally happy to work from your own DPA; what we will not do is sign a document that describes a system we do not run.

What we don't have

Straight answer, because your questionnaire will ask: BIMMER holds no ISO 27001 or SOC 2 certification. Orienjo Ltd is a small UK company and we would rather tell you that than imply otherwise. What we can show you is exactly what is written above: where your files sit, who can reach them, and a delete button that really deletes.

Refund policy

• Cloud plans (Lite & Pro subscriptions): a 14-day money-back guarantee — if you're not happy and you've converted fewer than 10 fixtures, email admin@bimmer.lighting within 14 days of your first payment for a full refund. Renewals are refundable in full within 14 days of the renewal date if the renewed period is unused.
• Credit packs & pay-as-you-go top-ups: non-refundable once purchased, except for any portion unused due to a fault on our side.
• Founding Edition (desktop licence): because this is a one-time perpetual licence with a signed key you keep forever, it carries a conditional 14-day money-back guarantee. You may request a full refund within 14 days of purchase provided your signed licence key has not yet been issued to you (i.e. while your page still shows "key being prepared"). Once your signed key has been issued or activated on any machine, the purchase is non-refundable — the licence cannot be returned once you hold a working key. Refunding a Founding Edition also revokes the key and frees the seat.
• Failed conversions never consume trial or plan credits, and systematic conversion failures caused by BIMMER (not by malformed input files) qualify for a pro-rata refund — talk to us.
• Refunds are returned to the original payment method via Stripe, typically within 5–10 business days.

Company details & contact

BIMMER is a product of Orienjo Ltd, an AI tech company registered in England and Wales. These are the details your procurement or finance team will ask for.

Who to write to

• Support, help and anything about using BIMMER — admin@bimmer.lighting. We aim to reply within one business day, Monday to Friday, UK hours; Founding Edition members are answered first.
• Privacy, subject-access requests and DPAs — admin@bimmer.lighting. Orienjo Ltd has no separate data-protection officer; requests are handled by the founder.
• Sales, Enterprise, partnerships and press — jiq@bimmer.lighting (Ji Q, founder).

Nothing on this page is legal advice, and it does not replace any contract signed with us.